InfusionSoft Follow-Up-Sequence Steps Bugette

I don’t want to give up on InfusionSoft. I’d just like it to work and be less complicated.

Here is a bug that I think can be reproduced.

1. Set up a Follow Up Sequence
2. Add 4 steps scheduled a couple of days apart, each
3. Delete steps 2 and 3
4. Add the Follow Sequence to a person and check what is scheduled
5. You’ll find that the deleted steps are not scheduled (as you would expect)

Next do this :

1. Have user A set up a Follow Up Sequence
2. Have user A add 4 steps scheduled a couple of days apart, each
3. Have user B add two steps scheduled to run somewhere in the middle of the the existing steps
4. Have user A delete the steps added by user B
5. Add the Follow Sequence to a person and check what is scheduled
6. You’ll find that the deleted steps are scheduled (not as you would expect)
7. When they run they error – see below

As it’s quite a bit of work to set up Follow Up Sequences, I tried cloning this one, containing the errors hoping the copy procedure would be robust enough to clear out the bad database links.

Unfortunately the cloning procedure crashed the application. When I logged back in there was a half completed clone containing a number of steps, but not all of them.  I deleted it.

InfusionSoft support said I shouldn’t worry about Follow Up Sequences containing errors like those shown above, as they would not execute anyway.  I feel differently about that. Deleted ghost steps are there because the database has lost some integrity.  It may be cosmetic in this instance, but does not bode well.

For example I wrote just an hour or so ago about another InfusionSoft Follow Up Sequence problem.

Tagged as: InfusionSoft